GettyImages-1180414219.jpg

FAQs

How do I become a member?


Become a member is easy. Simply join online today by clicking the ‘buy now’ button next to the membership package that you are after.


Alternatively contact one of our friendly membership staff on 6272 0777 or email membership@wildcats.com.au or head into the Perth Wildcats office located at Bendat Basketball Centre – 201 Underwood Avenue, Floreat, WA, 6014.

Memberships can also be purchased during the season at RAC Arena on game days. Head to the club desk located inside the Arena on the ground floor.




How can I pay for my membership?


All payment options are outlined in our terms and conditions.
New members can apply for a new membership over the phone or online by clicking here.


When purchasing a membership over the phone, please notify the team member if you would like to pay in full or on the payment plan.


When purchasing online, please select yes to the question ‘Instalment Option’ if you would like to pay your membership in instalments.

Renewing members, the club announces renewal periods at the end of each season where you are able to either call or email the membership team to either pay in full, pay in part payments or opt out of your membership.

A maximum of 10 instalments is offered and this options is only available for MasterCard or Visa payments. The part payment schedule is as follows:

1st Payment: Date application is processed
2nd Payment: 15 May 2020
3rd Payment: 15 June 2020
4th Payment: 15 July 2020
5th Payment: 15 August 2020
6th Payment: 15 September 2020
7th Payment: 15 October 2020
8th Payment: 15 November 2020
9th Payment: 15 December 2020
10th Payment: 15 January 2021

Members who join and/or apply for the part payment plan after the scheduled payments have commenced will have the number of required payments deducted to bring them up to date with the schedule. Subsequent payments will then be deducted at each specific date.




How can I purchase multiple memberships online?


Multiple memberships can be purchased online by clicking ‘Add Another Registration’ after filling in one application.


You will find this option after selecting submit application & pay online then selecting ‘next’ after instalment option.

If you have any issues, please contact the membership team on 6272 0777 or membership@wildcats.com.au




How can I sit with my friends?


Please list the full name of the existing or new member/s that you would like to sit next to in the section ‘I would like to sit with/Additional Comments:’.


Whilst we cannot guarantee to fulfil every seating allocation request, we will do our best to have you and your friends in a close proximity.




Are there wheelchair bays available for membership?


Yes, wheelchair bays are available to purchase for membership. Please call the Perth Wildcats membership team on 6272 0777 to check wheelchair availability.




Can a friend use my membership card if I can’t attend?


Yes, they can. Memberships are full transferable, as long as they fall into the same age category of membership purchased (Child/Adult).




How do I update my credit card details?


To update the credit card details linked to your membership payments please click here to download the form. Once complete please email this to membership@wildcats.com.au or phone 6272 0777 to update your details.




I’ve lost my membership card – what do I do?


To report a lost or stolen card, please contact the membership team no later than 12pm one business day before a home game.


Replacement card/s are available (subject to a $10 reprint fee) and can usually be collected at the following home game.


You can also purchase a lost ticket voucher form the Ticketek Box Office at RAC Arena on game day (subject to a $10 fee).




What age classifies a child membership?


A child is classified as anyone who is 16 or under. (Deemed a child if patron is born on or after 1 January 2004).




What if I purchased a child membership but I want to take an adult on game day?


You can upgrade your membership on game day from the Ticketek Box Office at RAC Arena by purchasing an upgrade ticket for an additional fee.




What is my membership number?


Your membership number is a unique number located on the back of your membership card that corresponds to your account on the club database.




What is the companion card policy?


The Perth Wildcats are an affiliate of the Companion Card program. It agrees to provide an admission ticket for the cardholder’s companion or carer at no charge.


This includes a reserved seat if a seat is purchased by the person requiring a carer. Companion cards must be shown before purchase.




When do I find out about my allocated seats?


A membership staff member will be in touch with you within two working days to discuss you seating options.




When will I receive my membership pack?


Members who join prior to September will receive their membership packs in their mailboxes in September. Members who join in October and later will collect their membership packs from RAC Arena on game days.


Due to Covid-19, delivery of the membership packs has been delayed. Membership packs will arrive with members in November.





By completing your details you agree to be contacted by the Perth Wildcats on special offers, products and services or upcoming events. You can opt out of communication at any time by contacting the sender. The Perth Wildcats will never send your information to another entity.

Phone Line & Team Store Open:

9.30am - 5pm, Monday - Friday

(08) 6272 0777

Bendat Basketball Centre

201 Underwood Avenue, Floreat, WA 6014

membership@wildcats.com.au

PO BOX 455, WEMBLEY WA 6913

CONTACT US

  • Facebook
  • Twitter
  • Instagram
  • YouTube

© Copyright 2020 Perth Wildcats. All rights reserved.