Can a friend use my membership card if I can’t attend?
Yes, they can. Memberships are full transferable, as long as they fall into the same age category of membership purchased (Child/Adult).
How do I update my credit card details?
To update the credit card details linked to your membership payments please click here to download the form. Once complete please email this to firstname.lastname@example.org or phone 6272 0777 to update your details.
I am on the payment plan, but my credit card has been lost/stolen and I am waiting on my new card to arrive. Can I pause an upcoming instalment, so I won’t be charged a late fee?
If you are waiting on a new card to arrive please advise the membership team of this via 6272 0777 or email@example.com. While they are not able to pause the instalments, they will note this down so that you will not be charged any late fees.
I am on the payment plan, can I pay up my remaining instalments in one go?
Yes, you can. Simply contact the membership team on 6272 0777 or firstname.lastname@example.org and they will be able to process your outstanding instalment in full within 2 business days.
I’ve lost my membership card – what do I do?
To report a lost or stolen card, please contact the membership team no later than 12pm one business day before a home game.
Replacement card/s are available (subject to a $10 reprint fee) and can usually be collected at the following home game.
You can also purchase a lost ticket voucher form the Ticketek Box Office at RAC Arena on game day (subject to a $10 fee).
What age classifies a child membership?
A child is classified as anyone who is 16 or under. (Deemed a child if patron is born on or after 1 January 2004).
What if I purchased a child membership but I want to take an adult on game day?
You can upgrade your membership on game day from the Ticketek Box Office at RAC Arena by purchasing an upgrade ticket for an additional fee.
*Note to include the pricing of upgrade once it is set.
What age does someone require a ticket to enter the venue?
Anyone under the age of 4 years is permitted into the venue without a ticket as long as they are able to sit on your lap and do not occupy a seat.
What is my membership number?
Your membership number is a unique number located on the back of your membership card that corresponds to your account on the club database.
You will also find this number at the top of your member emails
When will I receive my membership pack?
Members who join prior to September will receive their membership packs in their mailboxes in September. Members who join in October and later will collect their membership packs from RAC Arena on game days.
Due to Covid-19, delivery of the membership packs has been delayed. Membership packs will arrive with members in November.